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How to find support for the CMS at UMass Chan

Monday, February 23, 2026

By: Leslie Rutter

Depending on your need, here are a few ways to reach out for help with the content management system, Optimizely CMS.

Submit a support ticket to IT

CMS Support

Request assistance and guidance with content editing, accessibility or Siteimprove

CMS Account

Request access to edit a CMS website

New Tenant

Request a new stand-alone site with its own branding

New Website

Request a new microsite on the university’s website (umassmed.edu)

Feature
Enhancement

Request custom functionality
or integration built

While support tickets are the best way to submit your queries, you can also send us an email:

Join us for Optimizely CMS Office Hours, held weekly on Thursdays from 2 to 2:45 p.m. Eastern Time.

Once you have a CMS account, review training guides and resources to find your way around the CMS

Getting Started - first time editors, begin here. Long term editors, come back for a refresher.
Under the Getting started page, you will find
- Resources
- Basic Terms
- CMS User Interface (UI)
Training - Expand the content on this page to reveal inks to resources, videos, and documentation to help build your pages and learn more about what the CMS can do.
How To's - training videos
- the first video on this page is an indepth training to get you started building your first pages.

It is the responsibility of the content editor to adhere to the University of Massachusetts World Wide Web Guidelines, especially to comply with:

Siteimprove is the tool we use for website analytics, tracking the health and perfomance of sites hosted within the CMS.