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Clinical Operation Division

This “Clin Ops” division oversees the medical care delivered to our patients at the multiple clinical sites covered by our department. Our Clin Ops team collaborates closely with health system and local hospital administrative and nursing leaders as we optimize care delivery for our patients and the work environments for our providers. In addition to managing the day-to-day operations of five emergency departments, a large observation unit, Clinical Decision Unit (CDU), and a busy urgent care center/occupational health center, the Clin Ops division focuses on quality improvement, development of innovative treatment protocols, implementation of strategies to improve patient outcomes, health equity, and coordination of resources in pursuit of the goal of optimal departmental efficiency.  

The Clin Ops division is home to: 

The Richard V. Aghababian EM Leadership and Administrative Fellowship

  • the first admin fellowship to receive approval from  Home | SAEM
  • its curriculum has been used as a template for programs nationally

The Emergency Medicine Program for Research in Operations, Medical Informatics, Implementation Science and Economics (EM-PROMIISE)

  • a collaborative program with experts from our Research Division that supports and fosters innovative research in clinical operations and related areas
  • this collaboration has resulted in dozens of publications and national/international presentations as well as grant funding for innovative clinical operations-related research

In addition to the Clin Ops team’s active involvement in the clinical and academic missions of the department, the majority of the Clin Ops leadership team have held and/or currently hold leadership positions in national and regional EM societies.    

Clinical Operations Faculty

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Total Count: 11
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  • John P Broach MD, MPH, MBA, FACEP

    John P. Broach, MD, MPH, MBA, FACEP

    • Associate Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Northwestern University, BS
      • George Washington University, MBA
      • Northwestern University, MPH
      • Northwestern University Feinberg School of Medicine, MD
    • Faculty Profile
  • Karl Chamberlin MD, MBA

    Karl Chamberlin, MD, MBA

    • Assistant Professor

    • Emergency Medicine, Division: Administrative Leadership
      • College of William and Mary, BS
      • Isenberg School of Management, UMass Amherst, MBA
      • Robert Wood Johnson Medical School, MD
    • Faculty Profile
  • Albert Conicella MD

    Albert Conicella, MD

    • Assistant Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Northeastern University, BS
      • Drexel University, MD
    • Faculty Profile
  • Amy Dorian Stone Costigan MD

    Amy Dorian Stone Costigan, MD

    • Associate Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Tufts University, BA
      • Boston University School of Medicine, MD
    • Faculty Profile
  • Romolo J Gaspari MD, PhD

    Romolo J. Gaspari, MD, PhD

    • Professor

    • Emergency Medicine, Division: Administrative Leadership
      • George Washington University, BA
      • George Washington University, BS
      • George Washington University, MA
      • George Washington University, MS
      • Tufts University, MD
      • University of Massachusetts Medical School, PHD
    • Faculty Profile
  • Tanya Girgenrath MD

    Tanya Girgenrath, MD

    • Assistant Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Boston University, BS
      • Tufts University School of Medicine, MS
      • Boston University School of Medicine, MD
    • Faculty Profile
  • Kevin A Kotkowski MD

    Kevin A. Kotkowski, MD

    • Associate Professor

    • Emergency Medicine, Division: Administrative Leadership
      • College of William and Mary, BS
      • Tufts University School of Medicine, MD
    • Faculty Profile
  • Teresa Elaine Pazdral Hale MD, FACEP

    Teresa Elaine Pazdral Hale, MD, FACEP

    • Assistant Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Wellesley College, BA
      • Geisel School of Medicine, MD
    • Faculty Profile
  • Martin A Reznek MD, MBA

    Martin A. Reznek, MD, MBA

    • Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Cornell University, BA
      • University of Michigan, Ann Arbor, MBA
      • Baylor College of Medicine, MD
    • Faculty Profile
  • Joseph C Tennyson MD

    Joseph C. Tennyson, MD

    • Professor

    • Emergency Medicine, Division: Administrative Leadership
      • Framingham State College, BS
      • University of Massachusetts Medical School, MD
    • Faculty Profile

Martin Reznek, MD, MBA, FACEP
Executive Vice Chair, Clinical Operations and Education
Professor, Department of Emergency Medicine
Physician Quality Officer, Department of Emergency Medicine



Main Office
UMass Chan Medical School

UMass Memorial Medical Center 
University Campus
Department of Emergency Medicine
55 Lake Avenue North
Worcester, Mass. 01655 
emed@umassmed.edu 
Phone: 508-421-1400
Fax: 508-856-5911

Recent Publications

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Emergency Medicine Education News

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  • Women’s Faculty Awards honor excellence in education, service, patient care

    Women’s Faculty Awards honor excellence in education, service, patient care

    Eight UMass Chan faculty members were honored during the 26th annual Women’s Faculty Committee Awards on May 21.

    Read more
  • UMass Chan, UMass Amherst leading MassHealth waiver study to close critical gaps in opioid treatment after jail release

    UMass Chan, UMass Amherst leading MassHealth waiver study to close critical gaps in opioid treatment after jail release

    Ekaterina Pivovarova, PhD, is a principal investigator on a five-year, $8 million grant from the National Institute on Drug Abuse.

    Read more
  • UMass Chan faculty, medical students aim to improve health through reducing hospital waste

    UMass Chan faculty, medical students aim to improve health through reducing hospital waste

    As part of an initiative to help reduce unnecessary waste, students, faculty and staff participated in a 24-hour trash audit at UMass Memorial Medical Center.  

    Read more
  • Ekaterina Pivovarova leading multistate study to improve collaboration between drug courts, treatment providers

    Ekaterina Pivovarova leading multistate study to improve collaboration between drug courts, treatment providers

    The five-year study is funded by a $3.5 million award from the National Institutes of Health. 

    Read more
  • UMass Chan researcher earns competitive award to test perinatal anxiety disorder intervention

    UMass Chan researcher earns competitive award to test perinatal anxiety disorder intervention

    Martha Zimmermann, PhD, will be testing the text message intervention Reaching Calm at four obstetric practices.

    Read more
  • UMass Chan researcher awarded NIH grant to advance precision medicine for opioid use disorder and mentor emerging scientists

    UMass Chan researcher awarded NIH grant to advance precision medicine for opioid use disorder and mentor emerging scientists

    Stephanie Carreiro, MD, PhD’22, received a new NIH award to advance precision medicine research in opioid use disorder and mentor junior clinician-scientists

    Read more
  • Chancellor Collins’ final Convocation address encourages optimism, determination

    Chancellor Collins’ final Convocation address encourages optimism, determination

    Four faculty members were honored with chancellor's medals at the annual Convocation and Investiture ceremony. 

    Read more
  • Paramedic response program for adults with intellectual, developmental disabilities to launch in October

    Paramedic response program for adults with intellectual, developmental disabilities to launch in October

    The pilot program is expected to impact up to 600 area residents in 13 communities, including Worcester.  

    Read more
  • Remillard Family Community Service Fund announces 11 grants to address affordable access to care, education

    Remillard Family Community Service Fund announces 11 grants to address affordable access to care, education

    Eleven teams of medical students, faculty members, residents and staff are the recipients of the 2025 Remillard Family Community Service Fund grants.

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  • UMass Chan researcher awarded grant to advance addiction recovery research

    UMass Chan researcher awarded grant to advance addiction recovery research

    Stephanie Carreiro, MD, received a $50,000 grant from the Mass. Life Sciences Center to advance digital tools that expand access to substance use disorder care.

    Read more
  • Junior Faculty Development Program celebrates 15th anniversary with 28 new graduates

    Junior Faculty Development Program celebrates 15th anniversary with 28 new graduates

    The Junior Faculty Development Program is the longest-running professional development program at UMass Chan.

    Read more
  • Scientists, local leaders, community members express concern over proposed deep cuts to NIH, Medicaid

    Scientists, local leaders, community members express concern over proposed deep cuts to NIH, Medicaid

    A roundtable panel, led by Rep. McGovern and Dean Flotte, discussed the immediate impacts of potential cuts to NIH funding.

    Read more
  • Three UMass Chan senior leaders complete executive leadership programs for women

    Three UMass Chan senior leaders complete executive leadership programs for women

    Mary Ahn, MD; Kavita Babu, MD; and Milagros Rosal, PhD, completed executive leadership programs.

    Read more
  • Convocation 2024: UMass Chan racing toward ambitious future

    Convocation 2024: UMass Chan racing toward ambitious future

    Four faculty members were honored with chancellor’s medals, and seven others were invested as named professors at the annual Convocation and Investiture celebration.

    Read more
  • UMass Chan kicks off 2024 academic year with weeklong Convocation celebration

    UMass Chan kicks off 2024 academic year with weeklong Convocation celebration

    Festivities kick off on Friday, Sept. 6, with the T.H. Chan School of Medicine White Coat Ceremony, welcoming the new class of medical students into the medical community.

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  • UMass Chan Gold Humanism Honor Society inducts 36 new members

    UMass Chan Gold Humanism Honor Society inducts 36 new members

    The UMass Chan Medical School chapter of the Gold Humanism Honor Society inducted 36 new members on Wednesday, May 29.  

    Read more
  • Advancing gender equity, importance of mentoring highlighted at Women’s Faculty Awards

    Advancing gender equity, importance of mentoring highlighted at Women’s Faculty Awards

    The annual awards are sponsored by the Office of Faculty Affairs and the Women’s Faculty Committee of the Diversity and Inclusion Office.  

    Read more
  • Twenty rising faculty members graduate from Junior Faculty Development Program

    Twenty rising faculty members graduate from Junior Faculty Development Program

    The 12-month program is the longest-running professional development program at UMass Chan Medical School and has nearly 300 graduates.

    Read more
  • Science for Living: Gut microbiome offers clues to chronic disease

    Science for Living: Gut microbiome offers clues to chronic disease

    Researchers in UMass Chan Medical School’s Center for Microbiome Research are exploring the causal mechanisms by which bacteria in the gut influence chronic illnesses such as Alzheimer’s and Crohn’s disease and in autoimmune disorders and other conditions.

    Read more
  • PODCAST: Understanding the connection between the gut microbiome and Alzheimer’s

    PODCAST: Understanding the connection between the gut microbiome and Alzheimer’s

    In a new Voices of UMass Chan podcast, John P. Haran, MD’07, PhD’18, and Ethan Loew, MD/PhD student, shed light on their ongoing research to better understand the connection between the gut microbiome and cognitive health, particularly how it impacts older people.

    Transcript

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  • Junior Faculty Development Program marks 13th anniversary

    Junior Faculty Development Program marks 13th anniversary

    Twenty-five junior faculty members at UMass Chan Medical School completed the Junior Faculty Development Program on May 18.

    Read more
  • Women in medicine and science honored for career achievements

    Women in medicine and science honored for career achievements

    Seven women were honored for career achievements in science and health care during the 23rd annual Women’s Faculty Awards at UMass Chan Medical School.

    Read more
  • What is xylazine? A medical toxicologist explains

    What is xylazine? A medical toxicologist explains

    In a piece written for The Conversation, medical toxicologist Kavita Babu, MD, explains how xylazine increases overdose risk and why Narcan can still save a life.

    Read more
  • UMass Chan researchers contribute to study of drug prevalence among injured road users

    UMass Chan researchers contribute to study of drug prevalence among injured road users

    Kavita Babu, MD, was a co-author of a recent study from the National Highway Traffic Safety Administration on toxicological analyses of blood specimens from roadway users who were seriously or fatally injured in motor vehicle crashes.

    Read more
  • Study led by UMass Chan clinical scientists provides evidence of protective link between oral microbiome, COVID

    Study led by UMass Chan clinical scientists provides evidence of protective link between oral microbiome, COVID

    Evan S. Bradley, MD, PhD and Vanni Bucci, PhD, of the Program in Microbial Dynamics at UMass Chan, established a link between the oral microbiome and COVID-19 in patients needing in-hospital respiratory support.

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  • UMass Chan researchers study link between oral microbiome and long COVID

    UMass Chan researchers study link between oral microbiome and long COVID

    John P. Haran, MD, PhD, is studying neurological long-COVID symptoms in working-age, generally healthy people who were vaccinated prior to infection.

    Read more
  • What is fentanyl and why is it behind the deadly surge in US drug overdoses?

    What is fentanyl and why is it behind the deadly surge in US drug overdoses?

    Kavita Babu, MD, professor of emergency medicine, writes for The Conversation about illicitly manufactured fentanyl that is driving the increasing number of opioid overdose deaths.

    Read more
  • Study co-authored by UMass Chan researchers finds broad differences in SARS-CoV-2 infectiousness

    Study co-authored by UMass Chan researchers finds broad differences in SARS-CoV-2 infectiousness

    Wide variation in the amount or infectiousness of SARS-CoV-2 among people in early stages of COVID-19 may be an explanation for the phenomenon of “super spreaders,” according to new research. Research co-author Laura Gibson, MD, talks about the findings. 

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  • New Mick Huppert Community Health Scholarships awarded to UMass Chan students

    New Mick Huppert Community Health Scholarships awarded to UMass Chan students

    Six projects organized by T.H. Chan School of Medicine and Tan Chingfen Graduate School of Nursing student have received Mick Huppert Community Health Scholar Awards for 2022.

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  • UMass Chan medical students aid in COVID-19 testing for Afghan refugees

    UMass Chan medical students aid in COVID-19 testing for Afghan refugees

    UMass Chan Medical School students are working to support community efforts to assist Afghan refugees in Worcester. 

    Read more
  • UMass Chan study finds association between long-COVID symptoms and altered oral microbiome

    UMass Chan study finds association between long-COVID symptoms and altered oral microbiome

    Research by John P. Haran, MD, PhD, and Evan S. Bradley, MD, PhD, at UMass Chan Medical School, shows that patients with persistent long-COVID symptoms have oral microbiomes with a significantly higher abundance of bacteria that induce inflammation.

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  • UMass Medical School students team up to teach new SOM class to give COVID-19 shots

    UMass Medical School students team up to teach new SOM class to give COVID-19 shots

    UMass Medical School’s 162 new medical students can administer COVID-19 vaccines thanks to their School of Medicine and Graduate School of Nursing student trainers.

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  • Serial rapid antigen testing on par with PCR COVID-19 tests, RADx team reports

    Serial rapid antigen testing on par with PCR COVID-19 tests, RADx team reports

    A longitudinal study co-authored by UMass Medical School researchers as part of the National Institutes of Health’s Rapid Acceleration of Diagnostics initiative reported that PCR testing for SARS-CoV-2 and rapid antigen testing were equally effective in detecting infection when tests were given at least twice per week.

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  • UMMS helps gather data leading to eased CDC guidelines for fully vaccinated individuals

    UMMS helps gather data leading to eased CDC guidelines for fully vaccinated individuals

    Preliminary data published this month from a surveillance project conducted at UMass Medical School evaluating the effectiveness of two COVID vaccines played a critical role in new guidelines by the CDC that no longer require fully vaccinated individuals to wear masks.

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  • Women’s Faculty Awards recognize outstanding achievement across the career spectrum

    The annual awards honoring achievements in early career development, clinical service, mentoring, science and health, education, and community service, were presented during virtual proceedings on Monday, May 24.

    Read more
  • Women’s Faculty Awards recognize outstanding achievement across the career spectrum

    The annual awards honoring achievements in early career development, clinical service, mentoring, science and health, education, and community service, were presented during virtual proceedings on Monday, May 24.

    Read more
  • LISTEN: Clinician Experience Office provides mental health support network for caregivers

    LISTEN: Clinician Experience Office provides mental health support network for caregivers

    A new Voices of UMassMed podcast featuring Steven Bird, MD, provides an overview of the Clinician Experience Office, a mental health support network for caregivers.

    Read more
  • New study of oral therapy candidate indicates positive results for patients with mild-to-moderate COVID-19

    New study of oral therapy candidate indicates positive results for patients with mild-to-moderate COVID-19

    New research by Kaleido Biosciences, Inc., and UMass Medical School’s John P. Haran, MD, PhD, and Beth McCormick, PhD, shows that the company’s microbiome metabolic therapy candidate produced positive results in patients with mild-to-moderate COVID-19.

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  • Medical student Kendall Burdick examining geographic, racial disparities in access to pediatric trauma care

    Medical student Kendall Burdick examining geographic, racial disparities in access to pediatric trauma care

    Kendall Burdick, SOM ’23, is studying geographic and racial disparities in access to pediatric trauma care with a Medical Student Research Grant from the Emergency Medicine Foundation and the Society for Academic Emergency Medicine.

    Read more
  • Coronavirus variants explained: Conversation with John Haran

    Coronavirus variants explained: Conversation with John Haran

    John P. Haran, MD, PhD, explains research into coronavirus mutations, what is known about vaccines’ ability to fend off the new strains and the implications for what we can all do to stay healthy.

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  • UMass Medical School working with community to address vaccine hesitancy in Worcester

    UMass Medical School is responding to hesitancy among the Worcester-area community about getting COVID-19 vaccines with an ongoing series of public listening and learning events.

    Read more
  • UMMS suicide prevention study explores telehealth to improve outcomes, efficiency

    UMMS suicide prevention study explores telehealth to improve outcomes, efficiency

    Edwin Boudreaux, PhD, is leading a new study to evaluate the use of telehealth to improve suicide-related outcomes.

    Read more
  • From gut to brain: UMMS probes link between microbiome and cognitive functioning in Alzheimer’s patients

    From gut to brain: UMMS probes link between microbiome and cognitive functioning in Alzheimer’s patients

    UMass Medical School researchers have been awarded a $3.3 million, four-year National Institute on Aging grant to explore new understanding of how the gut microbiome influences cognitive functioning among elders living with Alzheimer’s disease.

    Read more