When trying to locate a payment in question, the department should first view available reports (SUMMIT or PeopleSoft Finance) for the GL chartstrings where the payment in question should be posted to. If unable to find the payment, the department should ask the payer for a copy of the cashed check or bank remittance details on the EFT payment and provide to the Bursar's Office for further research.
When a correction journal is needed after the payment is receipted, the department should provide the Bursars Office with the original deposit information (the Journal # starting with CR), the correct accounting information (new Speed Type and account code). and any supporting documentation as needed.