To access the Clinical Information System (IS) network, you must have access to both FollowMe Desktop (FMD) and the RSA SecureID Authenticate (RSA) applications.
RSA provides an additional authentication method (an 8-digit code) that must be entered when working remotely, off-site, or on a non-UMass Memorial network. RSA SecureID Authenticate (RSA) should be installed on an iPhone or Android smartphone using the steps below:
- Download the RSA SecurID Authenticate app on iOS using the App Store or on an Android using the google Play Store App.
- You must now finalize the installation by continuing to the following:
Clinical Users: Use the following guide to finalize installation. RSA Installation Instructions
Medical School Users: After the install you will be asked to Scan QR code or Enter Details. You will need to call Clinical IS Support to obtain a registration ID to move forward. This code is only available to the medical school by calling Clinical IS Support Center at (508) 334-8800.